A flat monthly retainer that layers priority same-day telehealth, a direct provider text line, and longer 45–60 minute visits on top of your existing Icon Medicine care — across MAT, primary care, mental health, and weight management. Membership-style, not pay-per-visit. Call (240) 966-4266 or enroll online.
The Concierge Access Tier is a flat monthly retainer that layers priority same-day scheduling, a direct provider text line with 2-hour response times during business hours, longer 45–60 minute visits, and a dedicated care coordinator on top of your existing MAT, primary care, behavioral health, or weight management care. It is membership-style access, designed for Maryland patients with ongoing or active treatment plans.
Concierge-tier patients are existing or new-to-care Icon Medicine patients who add the monthly tier to their care plan — they do not switch providers, change treatment, or replace services. Your clinical services (medication, visits, refills, labs) remain exactly as they are today; what concierge adds is the speed and access layer above them. The same access model used by top concierge internal-medicine practices in the D.C. metro, delivered via Icon Medicine's telehealth-first platform.
The concierge tier is part of Icon Medicine's three-tier access offering — pay-per-visit, same-day telehealth (no waitlist), and membership concierge — built around the same Maryland-licensed providers, the same HIPAA compliance, and the same 42 CFR Part 2 substance-use protections.
Concierge enrollment happens in three short steps and locks in priority same-day access for the duration of your membership.
Click "Book Concierge Tier" above, route through OptimAntra, and confirm enrollment. If you are already an active Icon Medicine patient, the tier is added at your next visit or by phone call. New patients enroll in any underlying service line (MAT, primary care, mental health, or weight management) and add the concierge tier in the same onboarding flow.
Your Icon Medicine membership coordinator confirms your service line, your preferred pharmacy, and the best direct-text channel. The same coordinator stays on your care team for the duration of your membership — they are the person who answers when you text, escalates urgent issues to your prescriber, and makes sure the next same-day slot is yours.
Priority same-day scheduling is active the day enrollment completes. Any text or call during business hours gets a same-day appointment — not a callback tomorrow. Refills, lab orders, and prescription routing are expedited through the coordinator and sent to your pharmacy the same day. Membership continues month-to-month at $199 with no long-term contract.
Membership guarantees priority same-day access and longer visits — here is how those mechanics work in practice.
When you reach out during business hours:
Every Icon Medicine concierge visit is HIPAA-compliant. For MAT and substance use treatment specifically, federal 42 CFR Part 2 protections apply — your employer, family, and insurance company cannot access your records without explicit written consent. The concierge tier does not change Icon Medicine's existing confidentiality posture: it only adds an access layer above the same private care.
Membership-style concierge only works when the access model behind it is real. Here's what makes Icon Medicine's concierge different.
Every Icon Medicine concierge visit is conducted by a board-certified physician or nurse practitioner licensed in Maryland. MAT prescribers hold DEA-X waivers (DATA 2000) to prescribe buprenorphine via telehealth. Telehealth also covers Virginia and Florida for patients who travel.
Concierge-tier patients reach their care coordinator directly through encrypted text — not a call center, not a virtual front desk. Secure-text response within 2 business hours during operating hours. Same-day video visits reserved for concierge patients.
The same-day guarantee is concrete: when you reach out during business hours, you receive a slot today, not a callback tomorrow. Coordinators proactively reserve concierge slots each business day. Prescription routing and refills happen the same day, not "in 24–48 hours."
Concierge adds an access layer above MAT, primary care, mental health, and weight management — it does not replace any of them. Your existing medication regimen, prescriber relationship, and follow-up cadence continue unchanged. Insurance still applies to your clinical visits. Only the membership retainer itself is out-of-pocket.
Telehealth across Maryland — Glen Burnie, Baltimore City, Anne Arundel County, Annapolis, Frederick, Hagerstown, Salisbury, Eastern Shore — with the same Icon Medicine providers. Cross-state continuity to Virginia and Florida patients who travel. In-person follow-ups at the Hyattsville office when needed.
Every Icon Medicine telehealth visit is HIPAA-compliant and protected under federal law. Substance use disorder records receive the additional protection of 42 CFR Part 2 — your employer, family, and insurance company cannot access them without your written consent. The concierge tier does not change these protections.
What Maryland patients ask most often about Icon Medicine's Concierge Access Tier. Don't see yours? Call (240) 966-4266.
Eligibility is open to current Icon Medicine patients who are already in care through Medication-Assisted Treatment (MAT for OUD or AUD), primary care, behavioral health, or weight management. New patients can also enroll by starting any of those service lines and adding the concierge tier at the same time. The concierge access tier is an upgrade to your existing care — not a replacement for it.
Concierge-tier patients get a same-day telehealth visit guarantee: when you reach out with an urgent issue during business hours, you receive a same-day appointment slot — not a callback tomorrow. Secure text responses from your provider arrive within 2 business hours. Prescription routing and refills are expedited the same day. Visits are 45–60 minutes long instead of the standard 20-minute slot.
No. The concierge access tier is a flat monthly retainer that sits on top of your existing care. Health insurance — including Maryland Medicaid, Medicare, and commercial plans — does not cover concierge access fees anywhere in the U.S., because it pays for access rather than for specific clinical services. Your underlying MAT, primary care, mental health, and weight-management visits continue to be billed to insurance as usual; only the membership retainer itself is out-of-pocket.
No — it layers over your existing care. Concierge access gives you priority same-day appointments, direct provider texting, and a dedicated care coordinator in addition to everything already included in your MAT, primary care, mental health, or weight management service. Your existing medication regimen, monthly follow-ups, and prescriber relationship continue exactly as before. Concierge adds speed and direct communication on top of your current treatment plan.
Pay-per-visit is the default Icon Medicine model — you book a same-day or routine telehealth visit, insurance or self-pay covers that visit, and you move on. Membership-style concierge adds a flat monthly retainer ($199/month) that unlocks priority same-day scheduling, a direct provider text line with 2-hour response times during business hours, longer 45–60 minute visits, and a dedicated care coordinator — in addition to your regular visit-based care. If you reach out to us only quarterly, pay-per-visit is the better fit; if you have ongoing MAT, primary care, mental health, or weight management needs and want guaranteed same-day access between scheduled appointments, membership-style concierge is designed for that.
The concierge tier is billed monthly. You can cancel at any time and retain access through the end of your current billing month; there are no long-term contracts or cancellation fees. If you cancel mid-month, you are not refunded the partial month but you are not billed for the following month.
Yes. All Icon Medicine telehealth visits are HIPAA-compliant and protected under federal law. Direct provider text lines are encrypted, and substance use treatment records are protected under 42 CFR Part 2 — your employer, family, and insurance company cannot be notified without your written consent. The concierge tier does not change Icon Medicine's existing confidentiality protections in any way.
Use the "Book Concierge Tier" or "Enroll Concierge Tier" button on this page — both route to OptimAntra, Icon Medicine's patient scheduling system, with a utm_campaign=concierge marker so the booking is attributed to the concierge tier landing page. Once you enroll, your Icon Medicine membership coordinator confirms service-line activation and same-day slot access during your next business-hours contact. Booking is also available by calling (240) 966-4266.
Yes. The Icon Medicine concierge access tier is available to any Maryland resident currently in care or enrolling in MAT, primary care, mental health, or weight management with Icon Medicine — including Glen Burnie, Baltimore City, Anne Arundel County, Annapolis, Frederick, Hagerstown, Salisbury, Eastern Shore, and statewide. Telehealth visits are conducted via secure HIPAA-compliant video from any Maryland location.
Membership-style concierge care for Maryland patients — priority same-day telehealth, direct provider text, longer visits, and a dedicated care coordinator. Flat $199/month retainer. No long-term contract.
7411 Riggs Rd, Suite 300B, Hyattsville, MD 20783 | Fax: (301) 235-1771