Priority same-day telehealth appointments, a direct provider text line, and concierge-standard care coordination — available as an add-on tier for Icon Medicine patients in MAT, primary care, and behavioral health. The same access model used at Georgetown-style concierge practices, delivered via Icon Medicine's telehealth-first care platform.
Icon Medicine's concierge access tier is a flat monthly retainer that adds priority access and direct provider communication on top of your existing care. The clinical services you already receive — MAT prescriptions, primary care follow-ups, mental health visits — continue exactly as they do today. What changes is the access layer above them.
The concierge tier borrows the access model used at top concierge internal-medicine practices in the D.C. metro (including Georgetown-style concierge programs): when you need your provider, you reach them the same day. Secure-text responses within 2 business hours. Visit slots reserved for concierge patients each day. Prescription routing expedited. Care coordination handled in-house rather than handed off to a call center.
Concierge access is available to Icon Medicine patients in three existing service lines: MAT (Medication-Assisted Treatment for OUD or AUD), primary care, and behavioral health. It's an upgrade, not a replacement — your ongoing treatment plan, prescriber, and follow-up schedule stay the same.
Concierge patients get a different access experience than standard Icon Medicine patients — same clinical quality, materially faster and more direct access to your provider.
When you reach out with an urgent concern during business hours, you're guaranteed a same-day telehealth visit — not a next-day callback. Slots are reserved for concierge patients daily so you never wait weeks for a clinician.
A HIPAA-compliant secure text line straight to your provider — no front-desk triage, no portal message that takes 3 days to answer. Most messages get a response within 2 business hours, including medication questions and refills.
Standard Icon Medicine visits run 20–30 minutes. Concierge visits run 45–60 minutes — enough time to handle multiple concerns in one sit-down, talk through options, and leave with a clear plan rather than another follow-up appointment.
A dedicated coordinator handles your referrals, prior authorizations, lab orders, and pharmacy issues end-to-end. You don't spend hours on hold with insurance or chasing a fax — your coordinator does that work for you.
Refills and new prescriptions are routed the same day they're written — not the following morning. Prior authorizations are initiated within an hour of the order. Most concierge patients have their medication in hand the day of their visit.
When you need a specialist, your concierge coordinator finds one, books the appointment, sends your records, and follows up — instead of handing you a phone number. Lab orders are coordinated through Quest or LabCorp with a single touchpoint.
The concierge tier is additive — it enhances access, doesn't replace clinical treatment. Here's exactly how it sits on top of your existing Icon Medicine services.
Concierge access is open to current Icon Medicine patients receiving care through any of:
The concierge tier is a flat monthly retainer paid out-of-pocket:
Concierge access sits on top of your active treatment plan:
Getting onto the concierge tier takes one call:
Available to current Icon Medicine patients in MAT, primary care, and behavioral health. Priority same-day appointments, direct provider texting, and expedited prescription routing — all in one flat monthly retainer on top of your existing care.
Common questions from Icon Medicine patients and prospective concierge members about how the tier works, what it costs, and how it interacts with existing care.
The concierge tier is offered as a flat monthly retainer — predictable, transparent, and self-pay. Insurance covers your underlying clinical care (MAT, primary care, mental health) as usual; the concierge access layer sits on top, billed separately as a membership fee.
There is no long-term contract, no setup fee, and no cancellation penalty. You can discontinue at the end of any month and revert to standard Icon Medicine access. Concierge enrollment can begin at your next visit or right away for active patients.
A flat $199 monthly retainer on top of your existing MAT, primary care, or mental health service — priority same-day telehealth visits, a direct provider text line, and concierge-standard care coordination. Cancel any time.